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Support

Questions, bugs, or trouble with your license? Here's where to find help.

  • Contact us

    Email [email protected] and we'll get back to you. If something isn't working, Help → Report a Problem in the app gives you an email template with diagnostics, which helps us track the problem down faster.

  • Help inside the app

    Help → ChessRoller Help opens the full guide: the four modes, importing games, setting up an engine, syncing, keyboard shortcuts and more. It works offline.

  • Your license

    Your license key is in your order confirmation email from Polar. To see your key, manage activations or view your orders, go to the license portal and sign in with the email you bought with. A license covers two computers at a time; to move it, open Help → License… and choose Deactivate this device, or deactivate it from the portal.

  • Updates

    ChessRoller updates itself on Mac and Windows, and updates for your version are free. If an update doesn't arrive, download the latest version from the download page and install it over your current copy. Your games, databases, and license carry over.

  • Finding games

    Looking for a database to start with? See our list of free game databases.

  • Refunds

    Email us within 14 days of purchase for a full refund. See the terms for details.

  • Common questions

    System requirements, trials, and offline use are covered in the FAQ.

  • Installer exit codes

    The ChessRoller installer for Windows returns one of these codes.

    CodeMeaning
    0Installed successfully.
    1Installation cancelled by the user. Interactive installs only.
    2Installation stopped because the previous version couldn't be removed during an upgrade, usually because its files were in use. Close ChessRoller, restart Windows if the problem continues, then run the installer again.

    If you see any other code, email [email protected] with the code and your Windows version.